Pomoc: bankowość internetowa

Online Banking FAQs

Q	How do I access Online Banking ?
A	After you have opened an PNA Bank checking, Now, or savings account, or a certificate of deposit, visit our Home Page. Simply click Online Banking. When using Online Banking for the first time, click the button "Click here to create or change your PIN number" to set up your PIN number. You can access Online Banking from our Home Page or you can follow this link to Online Banking. After you have created a User ID and PIN number, you may begin accessing Online Banking within 24 to 36 hours.
Q	How frequently is my PNA Bank account information updated?
A	PNA Bank updates our customer information nightly. Whether you access our Online Banking, or Contact Us directly, your account information is updated daily to reflect all account activity.
Q	Can I look at all of my transactions at any time?
A	Yes. Once you are able to access Online Banking, you have access to you account information 24 hours a day, 7 days a week!
Q	How does bill payment work?
A	To help you understand the process, we have provided a diagram. If you need additional information, please Contact Us.
Q	After I have signed up online for electronic bill payment, how long does it take for my User Kit to arrive in the mail?
A	Once you have completed the sign-up form at the Web site, your User Kit will arrive within 5 to 10 business days.
Q	How long does it take to set up a new payee in the bill payment system?
A	Once you have entered a new payee into the bill payment system, it takes two business days to set up the payee to receive payments.
Q	Even though it takes two business days to set up a new payee, can I still enter a bill payment to the new payee during those two business days?
A	Yes. You may enter a payment to your new payee immediately. However, the payment will not actually be made until the payee is set up. Any payments made to the payee before the payee is added to the system will be delayed in reaching the payee by approximately two business days.
Q	After I make a bill payment, how long does it take for the money to be debited from my account?
A	The money will be debited electronically from your account within 2 to 3 business days starting on the business day following the payment date. By way of example, if you make a payment on Monday, you can expect the money to be debited from your account by Wednesday or Thursday of the same week.
Q	How long does it take for a payment to reach the payee?
A	A payment that sent via an ACH transfer will be deposited to the payee's bank account within 2 to 3 business days; whereas, a payment sent via paper check may take up to 10 business days to reach the payee.